Shipping Policy
Thank you for shopping at ShopNepal82. Please review our shipping policy below for information about order processing, shipping times, and delivery.
1. Order Processing Time
- Orders are processed within 1–3 business days
- Orders are not shipped or delivered on weekends or public holidays
- During high-volume periods, processing times may be slightly delayed
2. Shipping Locations
We currently ship to:
- Canada
- United States (if enabled at checkout)
- International destinations (select countries)
If your country is not available at checkout, please contact us.
3. Shipping Rates
- Shipping rates are calculated at checkout based on:
- Delivery location
- Package weight and size
- Selected shipping method
Occasional free-shipping promotions may apply.
4. Estimated Delivery Times
Canada
- Standard Shipping: 3–7 business days
United States
- Standard Shipping: 5–10 business days
International
- 7–21 business days, depending on destination and customs
Delivery times are estimates and may vary.
5. Customs, Duties & Taxes
- International orders may be subject to customs duties, taxes, or import fees
- These charges are the responsibility of the customer
- ShopNepal82 is not responsible for delays caused by customs
6. Order Tracking
- Once your order ships, you will receive a tracking number by email
- Tracking updates may take up to 24 hours to appear
7. Incorrect Address
- Customers are responsible for providing accurate shipping information
- Orders returned due to incorrect address may require additional shipping fees
8. Lost or Delayed Packages
If your package is delayed or lost:
- Contact the shipping carrier using your tracking number
- If unresolved, email us at support@shopnepal82.com
We will assist where possible but are not responsible for carrier delays.
9. Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Include photos of the item and packaging
- We will arrange a replacement or refund if eligible
10. Contact Information
For shipping questions, contact us at:
Email: www.shopnepal@yahoo.com
Location: Canada