Refund Policy
At shopnepal82, we want you to be happy with your purchase. If you are not completely satisfied, please review our refund policy below.
1. Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase (order number or receipt) is required
❌ Items that are used, damaged, or altered after delivery are not eligible for return.
2. Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Custom or personalized products
- Items damaged due to misuse or improper care
3. How to Start a Return
To initiate a return:
- Email us at support@shopnepal82.com
- Include your order number and reason for return
- We will provide return instructions if eligible
Returns sent without prior approval may not be accepted.
4. Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- We recommend using a trackable shipping service
5. Refunds
Once your return is received and inspected:
- You will be notified by email
- Approved refunds will be processed to the original payment method
- Refunds may take 5–10 business days to appear, depending on your bank or payment provider
6. Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
If you need an exchange, contact us within 48 hours of delivery with photos of the issue.
7. Late or Missing Refunds
If you haven't received a refund yet:
- Check your bank or credit card account
- Contact your payment provider
- If still unresolved, email us at support@shopnepal82.com
8. Damaged or Wrong Items
If your order arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Provide clear photos of the item and packaging
- We will arrange a replacement or refund
9. Contact Information
For refund or return questions, contact us at:
Email: www.shopnepal@yahoo.com
Location: Canada